Return & Refund Policy

Easy Returns: You can initiate a return within 7 days of delivery through our Order Portal or by writing to support@mackly.com.

Pickup Timeline: Once your return is scheduled, we will arrange a pickup within 1–4 days. After pickup, the item will reach our warehouse within 7–14 days.

Return Fee: A ₹50 return fee will be deducted from your refund amount.

Refund & Processing:

• Refunds are processed within 24–48 working hours after we receive and quality-check the returned product.

• Refunds will be made to the original payment method or as store credit.

• Credit/Debit Card / Net Banking refunds may take an additional 2–3 business days to reflect in your account.

• For Cash on Delivery orders, we will initiate a bank transfer based on the billing details and bank details you share via email support@mackly.com. Shipping fee is non-refundable.

Coupon & Offer Adjustments:  If you return any or all products from an order placed using a coupon code or promotional offer, the offer will become invalid. The discount or benefit from the offer will be deducted from your refund.

Product Eligibility:

• Returnable (only once): Innerwear (Trainer Bras, Tube Bras, Vests, Camisoles, Inner shorts), Sleepwear, Casual Wear, Winter Wear, Thermal Wear, Babyclan, Active wear.
  

• Non-returnable: Innerwear (Briefs, Boxers, Hipsters, Leak-Proof Panties). Accessories. All products bought during sale events
  

• We do not accept return or refund on any sale or clearance items.

Return Conditions:

• Items must be unused, unwashed, with tags intact, and returned in original condition.
  

Return policy for incorrect items being delivered

If you receive a product that differs from what you ordered, please update the return status from your order panel or email us at support@mackly.com within 7 days of receiving your order.

Our team will get in touch with you within 24 hours to resolve the issue. 

You may choose either an exchange or a refund for the incorrect item.

Please ensure the product is unused and returned with the original tags intact. Returns without tags will not be accepted.

Returns Policy for Faulty or Damaged Items

If you've received a damaged product, an empty parcel, or if any item is missing, please contact us within 2 days of receiving your order.

You can choose between a refund or a replacement for the affected item.

To ensure a smooth return process, please pack the items securely to avoid any further damage or loss during transit.